Open Hospital chain in India


Mission: –

To supply the best and cost-efficient attention, accessible to every patient, through incorporate clinical pattern, instruction and research, delivered with compassion, attention and concern through squad spirit and transparence.

Vision: –

( 1 ) To germinate as a alone university-based wellness Centre where the quest for new cognition would continuously give more effectual and more compassionate attention for all.
( 2 ) To foster a new coevals of professionals of life-long committedness, dedication, cognition, accomplishments, wisdom and values.

( 3 ) To endeavor for public trust and maintain medical specialty ‘s humane and baronial topographic point among professions.
( 4 ) To be globally competitory in health care and related concerns incorporating local civilization.

Aim: –

( 1 ) To Upgrade its instruction and Research flying with the international criterions and accordingly develop healthcare solutions for under developed and developing countries.
( 2 ) To register as a phenomenal growing by adding 5000 beds in the following five old ages.
( 3 ) To Offer alone platform to assorted spouses and confederates, both national and international, to introduce in healthcare bringing systems, coverage systems like medical instruction and research.

( 4 ) To develop healthcare solutions for developing and developing states.

( 5 ) To develop comprehensive health care bringing theoretical account that suits our population.

( 6 ) To develop centres of excellence in medical fortes.


First assistance group of Hospital provides complete clinical services for the diagnosing and intervention of rural and hapless patient.


Ophthalmic attention


Pediatric attention

Emergency service

Size of the Business:

Our infirmary is fundamentally belonging from medium size concern. Other clinics situated in that vicinity are little in size and have non developed research labs. Capacity of our infirmary will be `45 patients at one time or 10 in exigency.

We will take a edifice on rental atleast for 20 old ages and established our infirmary. This edifice is situated near market and coach base. Area of edifice is ten ( 10 ) khatha and edifice holding 3 floors. It has fifteen individual suites and ten dual suites. A visiting sofa, suites for staff ( physicians ) and for paramedical staff are besides included. On land floor there is 30?40 square pess hall, which is adequate for a exigency.


O Doctor

O Medical officers ( M.O )

O Anesthetic specializer

O Pharmacist

O Neurosurgeon

O Pathologist

O Ophthalmologist

O sawbones

Paramedic staff:

Nurses, Dispenser, Operation thither helper & A ; Laboratory helper

Servicess Provided:

Our plan emphasizes comprehensive, multidisciplinary attention for patient with all types of medical conditions. In add-on, we provide moral support to patients and households to get by with the challenges of unwellness. These include our Life Services section, which caters to the emotional and developmental good being of hospitalized patient and their households.

Life Servicess:

The first assistance group of Hospital ‘s Life Department focuses on the emotional and developmental good being of hospitalized patient and their households.


To set patient ‘s involvements foremost. The political orientation dictates every facet of the clinical administration, patient attention and the work civilization. We will accomplish in presenting medical attention with exceeding quality and that will be the consequence of these values-based wellness services. Practice medical specialty as an incorporate squad of compassionate doctors, scientists and allied wellness professionals. Education will be provided through efficient preparation and instruction of doctors, nurses and allied wellness professionals. Research will be on thebasis of advanced clinical research the aid to better patient attention and quality in every service. Our common regard will be “Treat everyone with regard and dignity” . We will seek to better all procedures that support patient attention, instruction and research. We will apportion resources with in the context of system instead than its single entities.

Reason for being of our Hospital concatenation: –

* Healthcare industry is the universe ‘s largest industry with entire grosss of approx US $ 2.8 Trillion ( 2005 ) .

* India ‘s high population makes it an of import participant in the Healthcare Industry. Harmonizing to the Insurance Regulatory and Development Authority, the Indian health care industry has the possible to demo the same exponential growing that the package industry showed in the past decennary.

* In India, 80 % of the health care outgo is borne by the patients and that borne by the province is 12 % . The outgo covered by insurance claims is 3 % . As a consequence, the monetary value sensitiveness is rather high and the high-level health care installations are non in the range of patients.

* Among the top five curative sections, gastro-intestinal and cardiac therapies are sing both high volume and value growing. Opthologicals, cardiovascular, anti-diabetic and neurological drugs continue to exceed the growing list. The anti-infective, neurology, cardiovascular and anti-diabetic sections have witnessed a high figure of new merchandise launches in the recent old ages. With increasing figure of non-insured population in our state and increasing healthcare outgo to GDP ensuing in people to choose for intervention options inside our state.


* The Indian Healthcare market is estimated at about US $ 34 billion ( FY 2006 )

* The industry is expected to turn at 15 % public address system, to make US $ 79 billion by FY 2012

* The big domestic market complemented by the influx of medical tourers

* Medical tourers have increased about 20-fold from 10,000 in 2000 to about 1,80,000-2,00,000 in 2006


( 1 ) 100 % FDI is permitted for all health-related services under the automatic path

( 2 ) Infrastructure position has been accorded to infirmaries

( 3 ) Lower duties and higher depreciation on medical equipment

( 4 ) Income revenue enhancement freedom for 5 old ages to infirmaries in rural countries.

Major Rival: –


Grosss ( US $ million )

Number of Hospitals

Apollo Hospitals



Manipal Group



Market potency: –

( 1 ) High-growth in the domestic market originating in wellness sector.

( 2 ) Increasing wellness consciousness: portion in entire private ingestion expected to increase by 10 % .

( 3 ) Increasing incursion of wellness insurance.

( 4 ) Rapid growing in private sector companies having and pull offing infirmaries.

( 5 ) High-growth in medical touristry.

( 6 ) Cost of comparable intervention is on mean 1/8th to 1/5th of those in western states.

( 7 ) Opportunities exist in multiple sections along the value concatenation.

( 8 ) Service suppliers: remedy and preventative in primary, secondary and third attention.

( 9 ) Diagnostics services: imagination and pathology labs.

( 10 ) Infrastructure: infirmaries, diagnostic centres.

( 11 ) Health insurance: less than 10 % of the population is covered by wellness insurance. The medical insurance premium income is expected to turn to US $ 3.8 billion by 2012.

( 12 ) 44 % growing in wellness insurance during 2006-2007.

( 13 ) Healthcare BPO: medical charge, disease cryptography, signifiers processing and claims adjudication.

( 14 ) Training: big chance for preparation physicians, directors, nurses and technicians Investment chance of over US $ 25 billion by 2010.

( Beginning: IBEF, Indian Healthcare Foundation, India Country Com )

5 Marketing Schemes

u Increased consciousness & A ; image.

O Our first scheme is about the consciousness of our infirmary to the patients.

O Informing those non yet cognizant of what first attention wellness offers.

O We will increase the consciousness among the clients through proper advertisement channel.

O Since in wellness sector word of oral cavity is best selling tools we will engage agent on committee footing to increase consciousness and for conveying patient excessively.

u Marketing Mix

O 1. Product Service type Organization FIRST AID GROUP OF HOSPITAL

O 2. Topographic point Dehri, Lakhisarai & A ; Begusarai ( Bihar ) ,

O 3. Monetary value Varies from disease to disease.

O 4. Promotion: – local overseas telegram & A ; newspaper ( 1,000,000 )

O 5. Peoples: – We are aiming the patient

O 6. Procedure: – Through encephalon storming of physicians

O 7. Physical Avoidance

Selling program: –

? Here we describe market conditions and schemes related to services. How it will be priced and promoted.

? For this we section the market into similar group that will be based on different facet on the infirmary demand to the market.

? Our mark market is Dehri, Lakhisarai & A ; Begusarai ( Bihar ) , because in this topographic points there is no standard infirmary giving medicine services under one roof.

? We will utilize IMC tools for pass oning our mark market that will assist to increase our market portion.


Input Sick Patient

Process Treatment of double daggers

Output Healthy Patient

Topographic point

We believe that topographic point is non merely about distribution it is about convenience excessively. If the services are non available where and when people need, it will make a batch of jobs for clients.

The physical topographic point which we have chosen of our Hospital is bus base route, close market known topographic point for all the people. Another ground for that topographic point so most of people, although, which are non our direct rivals, are runing in that country and consciousness will be created often.

Monetary value

Doctor ‘s Fee

Consultant physician 50/-

Physician 50/-

ophthalmologist 50/-

Ward and room charges per twenty-four hours

Ward charges 200/-

Single non AC room 300/-

Singe AC room 500/-

Double non AC 500/-

Double AC 900/-

ICU ( intensive attention unit ) charges 600/-


We will advance our Services through different types of publicities like

O Ad

O Public dealingss

We need one million ( 1,000,000 ) R.s for publicity.

Ad Medias:

We have decided to utilize about all types of advertisement local media because we are the new entrants in the market. So, we have to aware and educate people to come to our infirmary.

O Circulate Hand outs

O Advertise through Newspapers

O Through local Cable Television because it has made a major beginning of advertizement

O Billboards and streamers


We are aiming the all age group of people.


We are supplying better wellness attention unit, with alone invention like, before intervention of any critical, first make a panel of physicians, when the sit together through encephalon storming it is 0 opportunity to handle wrongly that are really much common in other infirmaries.

Physical Aviedance

Our two physicians, Anesthetist and oculist are good qualified and working in AIIMS, Delhi and another in dalgit singh oculus infirmary, Amritsar.

Implementing the Market Plan

After all above process accepted we will implement this selling program.

Measuring the Market Plan

After implementing if we feel any lack in the program so we evaluate it and once more implement it till the desire result non fulfill us. But it ‘s really hard to once more do a market program till startup.

Organizational Plan: –

O Form of Ownership

Form of Ownership in First Aid Hospital is based on Partnership so, the concern will be performed on partnership footing.

O Spouses and their footings of Agreement: –

? As the legal position of First Aid Hospital is based on partnership contract.

? All the spouses will hold equal duty to run the concern and all will be responsible for any incorrect determination.

? All the spouses have equal investing of Rs.200000 in the concern and the ratio of net income and loss distribution will be equal.


Layout of operation: –

Location of edifice:

This edifice is situated on coach stand route near market.

Size of edifice:

Area of edifice is ten ( 10 ) khatha and edifice holding 3 floors.


It has fifteen individual suites and ten dual suites. A visiting sofa, suites for staff ( physicians ) and for paramedical staff are besides included.


On land floor there is 30?40 square pess hall, which is adequate for a exigency.


Forces are the assets of any company particularly in the service sector. In our Hospital more than 80 % forces will be skilled based. We rank our forces into different sections.


O Consultant doctor

O Doctor

O Medical officers ( M.O )

O ophthalmologist

O Anesthetic specializer

O Pharmacist

O Surgeon

O Pathologist

O Psychiatrists

Paramedic staff:

O Nurses

O Dispenser

O Operation thither helper

O Laboratory helper

Other forces:

O Office male child

O Ward male childs

O Gun work forces

O Ambulance driver

O Sweeper

O Gatekeeper

O Drudges

Hospital Equipment:

When any concern is traveling to be practically implement office equipment is indispensable for everyday work established subject and designations of specific appellations.

Similarly, in our infirmary three medical sections require some peculiar office equipments, which will be helpful in checking of the patients while cheque by the physicians. The most interesting thing is that our office equipment is rather different from other fabricating organisations. These three sections have three offices and each office should incorporate following equipments.

O Stethoscope

O B.P setup

O Thermometer

O Laminator

O Otoskop

O Tongue depressor

O Torch

O Measuring pat

O Glucose proctor

O Pen base

O Stationary

O Table lamp

O Office tabular array

O Office chair

O Toys for kids

O Weight graduated table

All above listed stuffs should in every office for look intoing the patients because without equipment physician is like the soldier without the arm in war. Another thing, which we have in our head that all the equipment should be, modernized plenty in conveniently.

After the description of physicians list now we explain some other merchandise which will be compulsory for farther infirmary operation.

For this intent, fist of all we describe finance office and the equipment needed for this is

O Computer

O Draw

O Safe

O Table furniture

Operation Theater Equipment

O Operation visible radiations

O Operation tabular array

O Anesthetic machine

O B.P proctor

O Cardiac proctor

O Diathermy

O Suction machine

O Oxygen cylinder

O Azotic cylinder

O Autoclave

Equipment for Lab:

O Colorimeter

O Analyzer

O Microscope

O Centrifuge machine

O X-ray machine

O Chemicals

O Glucose metre

Equipment for general ward and other suites

O Incubator

O Sucker Machine

O Atomizers

O ECG Machine

O Puls oxinator

O Oxygen Equipment

O Wheel chairs

O Weight Machine

O Stabilizers

O Stretcher

Other equipment includes

O Stationary

O Air-conditioned Unit of measurement


O Surgical

O Pharmaceutical

O Oxygen provider

O Furniture provider

Surgical Suppliers:

These are the providers who will supply us the equipment and instruments necessary for surgery.

Appasamy company provide us these equipments headquarter in Chennai.

Pharmaceutical providers

These providers will supply us all types of medical specialties.

Glaxo Smith Kline and Abbott companies will supply us all types of medical specialties.

Oxygen provider

Furniture provider

These providers will supply us all sort of furniture. It includes a batch of providers some provide office furniture, others provide ward furniture.

Modern Furniture Shop

Bholi Furniture Shop

As we have a service type organisation so there is no fabricating procedure like in the goods fabrication companies.

Important constituents in Organizational program

? Intensive Cure Unit ( ICU )

? Emergency


? Eye Department

? Surgery

? Lab

? Pharmacy

? Dispensary

? Electrical section

V Intensive attention unit ( ICU )

This operation is for those patient who is in critical status and needs to be watched 24hr in the presence of nurse and when required at that minute physician should besides be available. In our infirmary there will be 3 ICU. In ICU there will be one cardipgraph, oxygen,2 chairs, patient bed and other instrument.

We have plan to pass 15 which 10 hundred thousand from our capital and 5 hundred thousand of a instrument on recognition.

V Emergency

This service is for those who need intervention without any hold or any formality of make fulling signifiers or norms. In our infirmary we will hold 20 % of work force for exigency because our location is close main road and accident occurs often. We have plan to take some instrument on rental and others 2nd manus.

We have besides alloted 10lakhs for instrument.

V OPD ( Out Patient Diagnosis )

This service is for those patient who will come for check-up or diagnosing. Our purpose is to cut down waiting clip of the patient so that the patient will non hold to endure a batch from their diseases.we have decided to assign 50 % of our work force for it. We are besides be aftering to supply internship for medical pupils or para-medics pupil. This will profit both our organisation every bit good as internee.

We will acquire profit because we will acquire skilled work force with really low cost, They can manage early diagnosing and light jobs of patient as good. For OPD we have plan to assign 1lakh.

5 Dispensary: –

For dispensary the organisation have plan to put 1lakh.

5 Lab: –

Since research lab is really of import for proper diagnosing of any disease decently. And for this assortment for instrument and setup are used.

For puting research lab we are be aftering to put Rs 350000.00

V Eye section: –

Since in our group oculist and eye doctor are involved, so we are be aftering for specialised section. We have allotted 1lakh for this.

O Slit lamp-20000.00

O Retinoscope-18000.00

O Ophthalmoscope-12000

O 60D,90D- 20000.00

O Indirect ophthalmoscope-30000.00

V Surgery: –

Operation theater is really of import portion of any infirmary. We have one operation theater bing rupees 200000.00

Vs Electric section:

in infirmary all the instrument run on electricity and there are really sophisticated so we have plan to besides established electric section so the in regular interval the status of all the wiring can be checked and any job sing this can work out easy.

For established of electric section and other things we have plan to pass Rs1lakh.

V NGO ( non-government oraganization ) : –

We have besides formed a NGO “innovative young person society” to acquire fund from international organisation, local business communities and from others.this fund will be utilized to give free intervention every bit good as medical specialty for extremly hapless, so that no 1 has to endure from disease due to miss of money.we have besides planned to educate people about hygenic so that they can be healthy.


? Hospitals are an indispensable service. Throughout the universe, infirmaries are confronting many challenge including increased costs, per capita lessening in authorities support, engineering that delivers both less invasive surgery band the capacity to trades with more complex medical intercessions.

? As such, one of import country of bettering and keeping service bringing is to better pull off the HR map and human resource more by and large. In many instances this is complicated yet further because people working at hospital site are likely to be employed with specific cognition by a scope of different organisations both from public and private sectors.

? Our HR section will accomplish the undermentioned aim in our hospital organisation: –

Functional aim: –

O Legal conformity

O Benefits

O Union direction relation

Organizational object


O Employee Relation

O Selection standards

O Training and development

O Appraisal

O Appraisal

? HRM-

since in our organisation all the work force are extremely skilled so they are to be managed really carefully. Because in India there is deficiency of skilled labour in health care sector.

? Employee relation: –

we have plan to maintain proper relation with all the employee so should portion all their jobs and every bit much possible we may work out it. So that there satisfaction degree may lift and they may go loyal to administration.

? Selection standards: –

As we need skilled labour merely so we will prefer internal enlisting every bit good as external excessively.

Internal choice: -As physician have contact with other physician and nurse excessively, so there will be good opportunity to enroll internal.

External choice: – we will besides prefer external and for that we will prefer on-line enlisting.

? Training and development: –

as medical sector is such sector which get changed everyday so it is really of import to give preparation at clip interval so that they can better them self with clip.

Functional Aim: –

O Appraisal ( 360 DEGREE FEEDBACK )

O Placement Assessment ( campus arrangement in medical colleges )

The all nonsubjective under HR map will be done by the undermentioned section: –

O Director production

O Director finance

O Director personnel/HRM

O Director selling

O Director R & A ; D

? Various survey have attempted to associate the direction of human resources to patient mortality in acute infirmaries. So, Through pulling and retaining good nurses through the HR patterns ‘magnet ‘ we may take down patient mortality rate.

Productive steps: –

? There will be commissariats of following act in organization-

? INDUSTRIAL EMPLOYMENT ( STANDING ORDER ACT 1946 ) there will be commissariats related to-

O Medical assistance in instance of accident.

O Railway travel installations.

O Method of make fulling vacancies.

O Transportations.

O Liability of director of the constitution or mine.

O Service certification.

O Exhibition and supply ofStandingOrders.

u entire figure employed,

u figure of lasting workingmans,

u figure of impermanent workingmans,

u figure of insouciant Workmen, ]

u figure ofbadlisor replacements,

u figure of learners


Because it ‘s a service and merchandise based thought so it ‘s require immense financess to start-up, and as they grow and expand, immense financess to keep. So the debt-equity doctrine will be maintained. The initial investing to run into the eventualities is around 1.5 crore, will be taken by all the fiscal resources which will be possible and we will besides split the equal financess for our infirmary concatenation into all five members. After that every bit good as concern will turn so fiscal resources and all concerning resources will be maintained harmonizing to the company net income state of affairs.

Fiscal informations: –

? Initial finance needed 4900000 ( calculated )

4500000 ( Required )

Department, equipments and their monetary values

? Building 200000

? First Month salaries 100000

? Equipment 4300000

? Laboratory equipment 350000

? Office equipment 100000

? Promotion 150000

? City Scan Machine Credit

? Equipment for suites and wards 200000


? Total 4900000

Beginning OF FUND: –

? We all the spouses will supply 1 million to get down the new venture.

? We have requested for a loan of.5 million from the Bihar Medical Association ( BMA ) to be paid in 20 old ages without involvement ( Approved ) .

? This debt will be covered medical equipment costs, an ambulance and edifice ‘s leased cost.

GAP Analysis: –

As we are related to healthcare sector earlier I have seen the big spread between demand and supply in health care sector. We all besides know the exact status of authorities infirmaries. The presence of public wellness attention is non merely weak but besides under-utilized and inefficient. We will ne’er allow any relative to travel in authorities infirmaries. And if we go for private infirmary besides we do n’t acquire the service which is our right after paying such immense sum. Today maximal good infirmaries are limited to merely elite or rich individuals merely because their service charge is so high that any in-between category household ca n’t afford easy. My friends who are working in different infirmaries have agree to open good quality of infirmaries which can offer good quality of service in minimal charge so everyone can acquire good service and we can besides turn more.